Skip to main content
Sunor lets you save billing information and download a PDF invoice for each completed paid credit purchase.

​
Save billing information

Open Dashboard > Billing and complete the Billing information section. This information is customer-supplied and appears in the Bill to section of the PDF. The invoice generated at download time uses the billing information currently saved in your account.
Sunor does not calculate or validate VAT, GST, Tax ID, or other tax treatment from the billing information you enter. Confirm your accounting, reimbursement, and tax requirements under your own organization and jurisdiction.

​
Which purchases have invoices

An invoice is available only after a credit purchase is recorded as paid. Supported completed purchases include:
  • card payments processed through Stripe;
  • cryptocurrency payments processed through OxaPay;
  • completed Automatic Top-Up payments where that feature is available.
Pending, failed, expired, or otherwise unpaid payments cannot produce an invoice. Bonus credits, signup credits, administrative grants, and other non-payment credit entries are not separate paid purchases.

​
Download a PDF invoice

1

Open Billing

Sign in and go to Dashboard > Billing.
2

Save billing information

Complete the required Billing information fields. Invoice download remains disabled until this information is saved.
3

Find the paid purchase

In Invoices, locate the completed Card, Crypto, or Automatic Top-Up purchase.
4

Download the PDF

Select Download PDF. You can update your billing information and download the invoice again if the Bill to details need correction.
The PDF includes the invoice number, paid date, payment type, purchased credits, amount paid in USD, merchant information, and your saved Bill to information.

​
Privacy and access

Invoice data belongs to the signed-in account:
  • the user invoice list contains only that user’s paid purchases;
  • the PDF download checks ownership on the server;
  • invoice PDFs are returned as private, non-cacheable downloads;
  • full card details remain with Stripe and are not included in the PDF.
Do not share an invoice URL or downloaded PDF with people who should not have access to your billing records.

​
Troubleshooting

​
The purchase is not listed

Confirm that the payment has completed. A purchase does not enter the invoice list while it is pending or failed.

​
Download PDF is disabled

Save all required Billing information fields, then return to the Invoices section.

​
The Bill to details are wrong

Update Billing information and download the PDF again. The generated document uses the current saved billing profile.

​
Automatic Top-Up needs card verification

Complete the verification from Automatic Top-Up history first. The payment can be invoiced after it succeeds.