> ## Documentation Index
> Fetch the complete documentation index at: https://docs.sunor.cc/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing Information and PDF Invoices

> Save customer-supplied billing information and download private PDF invoices for completed Sunor card, crypto, and Automatic Top-Up purchases.

Sunor lets you save billing information and download a PDF invoice for each
completed paid credit purchase.

## Save billing information

Open [Dashboard > Billing](https://sunor.cc/dashboard/billing) and complete the
**Billing information** section.

| Field                 | Requirement |
| --------------------- | ----------- |
| Company or legal name | Required    |
| VAT / Tax ID          | Optional    |
| Address line 1        | Required    |
| Address line 2        | Optional    |
| City                  | Required    |
| Postal code           | Optional    |
| Country               | Required    |

This information is customer-supplied and appears in the **Bill to** section of
the PDF. The invoice generated at download time uses the billing information
currently saved in your account.

<Warning>
  Sunor does not calculate or validate VAT, GST, Tax ID, or other tax treatment
  from the billing information you enter. Confirm your accounting, reimbursement,
  and tax requirements under your own organization and jurisdiction.
</Warning>

## Which purchases have invoices

An invoice is available only after a credit purchase is recorded as paid.
Supported completed purchases include:

* card payments processed through Stripe;
* cryptocurrency payments processed through OxaPay;
* completed Automatic Top-Up payments where that feature is available.

Pending, failed, expired, or otherwise unpaid payments cannot produce an
invoice. Bonus credits, signup credits, administrative grants, and other
non-payment credit entries are not separate paid purchases.

## Download a PDF invoice

<Steps>
  <Step title="Open Billing">
    Sign in and go to [Dashboard > Billing](https://sunor.cc/dashboard/billing).
  </Step>

  <Step title="Save billing information">
    Complete the required Billing information fields. Invoice download remains
    disabled until this information is saved.
  </Step>

  <Step title="Find the paid purchase">
    In **Invoices**, locate the completed Card, Crypto, or Automatic Top-Up
    purchase.
  </Step>

  <Step title="Download the PDF">
    Select **Download PDF**. You can update your billing information and
    download the invoice again if the Bill to details need correction.
  </Step>
</Steps>

The PDF includes the invoice number, paid date, payment type, purchased
credits, amount paid in USD, merchant information, and your saved Bill to
information.

## Privacy and access

Invoice data belongs to the signed-in account:

* the user invoice list contains only that user's paid purchases;
* the PDF download checks ownership on the server;
* invoice PDFs are returned as private, non-cacheable downloads;
* full card details remain with Stripe and are not included in the PDF.

Do not share an invoice URL or downloaded PDF with people who should not have
access to your billing records.

## Troubleshooting

### The purchase is not listed

Confirm that the payment has completed. A purchase does not enter the invoice
list while it is pending or failed.

### Download PDF is disabled

Save all required Billing information fields, then return to the Invoices
section.

### The Bill to details are wrong

Update Billing information and download the PDF again. The generated document
uses the current saved billing profile.

### Automatic Top-Up needs card verification

Complete the verification from **Automatic Top-Up history** first. The payment
can be invoiced after it succeeds.

## Related pages

* [Credits](/credits)
* [Automatic Top-Up](/billing/automatic-top-up)
* [Refund Policy](https://sunor.cc/refund)